FAQ (B2C & B2B)

PART I: B2C – THE PATRON EXPERIENCE

1. HERITAGE, AUTHENTICITY & CRAFT

Q: I noticed a slight inconsistency in the weave of my saree. Is this a defect?

A: On the contrary, it is the thumbprint of authenticity. Each Yutiqaa masterpiece is hand-loomed without the use of electricity. Minor irregularities in the weave are not flaws but “beauty marks” of the manual process, distinguishing your unique piece from machine-made mass production.

Q: How can I verify the purity of the silk and Zari?

A: Every creation is accompanied by a physical Certificate of Authenticity. You may also scan the Silk Mark Organization of India (SMOI) tag and the QR Code on the label to access the Digital Product Passport, which verifies Zari purity (OEKO-TEX® Standard 100) and fiber origin.

Q: What is the “Artisan Social Fund” mentioned on my invoice?

A: As a patron of Yutiqaa, you are a steward of heritage. In addition to the premium living wage already paid to the weaver, 1% of your purchase price is directly diverted to our Social Impact Fund, which provides vision-correction, education, and infrastructure upgrades for the specific weaver cluster that created your saree.

Q: How do I know my product is genuinely from a specific artisan cluster? 

A: Every Yutiqaa creation features a Digital Product Passport (DPP). By scanning the QR code on your label, you can access the “Origin Trail,” which includes the artisan’s biography, the Geographical Indication (GI) status, and the GOTS-certified dye history.

2. GLOBAL ACQUISITION, SHIPPING & LOGISTICS

Q: Why the 48-72 hour processing window? 

A: To honor our 24-hour Cancellation Window, we hold all “Ready-to-Ship” orders for one day to allow for changes. Following this, each piece undergoes a final ritual of quality guardianship and archival packaging before dispatch.

Q: Why does my order take 7 to 21 days to ship?

A: Excellence cannot be rushed. Unlike ready-to-wear, a Yutiqaa masterpiece often undergoes a final ritual of quality guardianship, specialized finishing, and climate-controlled archival packaging before it leaves our atelier in Odisha.

Q: Will I have to pay customs duties upon delivery in London, New York, or Dubai?

A: No. We operate on a Delivered Duty Paid (DDP) basis for our primary international hubs (US, EU, UK, UAE, AU, SE Asia). The price you see at checkout is all-inclusive; Yutiqaa manages all international clearances and local taxes on your behalf.

Q: Can I cancel or return my order?

A: Cancellations are accepted within 24 hours of placement. Due to the high-value, artisanal nature of our products, we do not accept returns. However, we offer a “Concierge Resolution” if the product arrives damaged, subject to our Returns & Refund Policy.

Q: Can I change my delivery address while my masterpiece is in transit? 

A: Due to high-value cargo insurance compliance standards, we strictly prohibit address redirects once the export manifest is filed. Please ensure your “Final Destination” is verified at checkout.

3. THE “LOOP-LOCK” PROTOCOL & RETURNS

Q: What is the “Loop-Lock” security tag, and why can’t I remove it to try the saree? 

A: The Loop-Lock tag is the “Boundary of Acceptance.” In global luxury, removing this tag signifies that you have fully inspected and accepted the piece. Once cut or tampered with, the item is no longer eligible for return, protecting the hygiene and integrity of our inventory for all patrons.

Q: My package arrived, but the outer box is damaged. What should I do? 

A: Yutiqaa utilizes high-resolution video audits during the packing process to verify the condition of every shipment. If the delivery box appears compromised upon arrival, do not accept the delivery. Capture a single, unedited video clip of all sides of the box and contact our Concierge at care@yutiqaa.com immediately. Refer to our Shipping Policy for a step by step process to follow.

4. IP, PRIVACY & PATRONAGE

Q: Can I share photos of my Yutiqaa saree on social media? 

A: We encourage it. Tagging Yutiqaa may lead to an invitation to our “Gallery of Patrons.” While we respect your moral right to be credited, please note that commercial reproduction of our proprietary motifs is strictly prohibited.

Q: Why do you require my National ID for a high-value purchase? 

A: For transactions exceeding ₹2,00,000 ($2,500), we conduct mandatory KYC verification to comply with global Anti-Money Laundering (AML) laws. This data is stored in a siloed, AES-256 encrypted vault and is never shared with third parties.

5. CARE & STEWARDSHIP

Q: How do I prevent my Zari from oxidizing in humid climates?

A: We recommend storing your masterpiece in the pH-neutral silk-organza dust bag provided in your Master Box. Avoid plastic covers and perfumes. In high-humidity regions like Singapore or Dubai, we suggest professional archival storage or periodic airing in a shaded, dry environment.

PART II: B2B – CORPORATE, HOTEL & EVENT PLANNER PARTNERSHIPS

1. PARTNERSHIP & BRANDING

Q: Can we white-label Yutiqaa products for our high-end hotel boutique or corporate gifting?

A: No. Yutiqaa is a sovereign luxury house. All partnerships—whether with hotels, luxury boutiques, or wedding planners—must maintain the Yutiqaa Branding. Our identity is an inseparable part of the product’s value and provenance.

Q: Do you offer bulk pricing for luxury wedding planners?

A: We do not offer “discounts,” as our prices are fixed to ensure the Fair Wage Network (FWN) 2026 Benchmark living wage for our weavers. However, for large-scale events, we provide a “Curated Suite” service including custom color-ways, please contact our sales/concierge service through our contact no. or write to care@yutiqaa.com for a best deal.

Q: We are a high-end hotel/wedding planner. Can we white-label Yutiqaa products? 

A: No. Yutiqaa is a sovereign luxury house. All partnerships must maintain the Yutiqaa branding, as our identity and the Digital Product Passport are inseparable from the product’s value.

Q: How is the “Artisan Welfare Fund” managed? 

A: 1% of every sale is diverted into our fund. We publish an Annual Transparency Report detailing how these funds are used for vision-correction camps and cluster infrastructure.

2. COMPLIANCE & GLOBAL TRADE (2026)

Q: Are your exports compliant with the India-EU Free Trade Agreement (FTA)?

A: Yes. For our EU partners, we provide a Statement on Origin and follow strict Rules of Origin (RoO), ensuring our products qualify for 0% preferential tariffs under the Jan 2026 agreement.

Q: How do you verify your ESG claims?

A: Our supply chain is audited against GOTS, OEKO-TEX® Standard 100, and bluesign® benchmarks. Our Digital Product Passport (DPP) provides real-time transparency for every shipment, meeting the latest EU and US transparency mandates.